Trains Causing You Pain? Half Of Commuters Say It's Causing Them Stress

If you’re struggling with your daily commute, take comfort in the fact you’re most definitely not alone. Around half of commuters (48%) say they find travelling by trains frequently stressful, with some even moving house to escape their nightmare journey, according to a report by Which.

The consumer watchdog spoke to commuters about the impact delays had on their lives, with issues raised including missing out on time with family and friends (17%), being disciplined at work (9%) and additional childcare costs (6%).

One ex-Northern railway passenger, Jonathan Lee-Smith, got so fed up with the operator, he decided to move 300 miles from Blackpool to Devon to avoid the commute from hell.

“The problems with Northern meant I wasn’t able to get to and from work when I needed to,” he said. “It was affecting my sleep and social life. It made me miserable. It got to the point where I wasn’t happy with anything, so I decided to make a change.”

[Read More: How I Learned To Love My Commute – And How You Can Too]

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Services were scored on factors such as punctuality, reliability, standing room, toilet facilities, customer score, frequency of trains, customer service, value for money, availability of seats and condition of carriages.

Northern and Thameslink both ranked in the bottom three for customer satisfaction, alongside Southern Rail.

Smaller companies serving fewer passengers scored highest in the survey, with Island Line Trains’ commuters giving it the top customer score of 68%.

People travelling for leisure scored the services marginally better than those commuting, with Merseyrail achieving the top score of 72%. Northern received the lowest score from leisure passengers, alongside Southern Railway.

Distrust of the rail industry continues to climb among passengers, according to Which?’s consumer insight tracker. It now stands at 32%, which is 5% higher than a year ago. “Only secondhand car dealers are more distrusted by consumers,” Which said.


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